Frequently Asked Questions

Everything you need to know about shopping with Liaison the Label.

What is the processing time for my order?

All orders are processed within 1-2 business days. During peak seasons or collection launches, please allow up to 4 business days for your items to be prepared for shipment.

Do you offer international shipping?

Yes, Liaison the Label ships worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location and chosen carrier.

What is your return policy?

We accept returns on full-priced items within 14 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that sale items are final sale.

How do I know which size to choose?

Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

Are your garments ethically produced?

Sustainability and ethics are at our core. We partner exclusively with manufacturers who provide fair wages, safe working conditions, and adhere to high environmental standards.

Can I modify or cancel my order after it has been placed?

Since we aim to process orders quickly, we can only make changes or cancellations within 60 minutes of the order being placed. Please email our support team immediately for assistance.